FTMB Policies

  1. Appointments must be cancelled within 12 hours of scheduled time. Individual session fee will be invoiced or loss of session in package/bundle will be implemented without 12-hour cancellation.
  2. All Gift Certificates will expire within 6 months of purchase and will have no cash value. Any Gift Certificates purchased before August 1, 2018 will have expiration date of May 1, 2019.
  3. Any bundled session or package purchase will expire after 90 days. Any purchased prior to August 1, 2018 will expire December 31, 2018.
  4. All clients will be required to fill out a new client intake form beginning August 1, 2018 and each year after that. Information obtained during each session will be used to aid healing during that session.
  5. All new client appointments will be 90-minutes in length. This will allow ample time for intake and plan.
  6. FTMB is bound by HIPAA and confidentiality rules per NC Board of Massage and Bodywork. Therefore, no information will be shared to family, friends, physicians, or social media without written consent from each client.
  7. All treatment sessions may be used for anatomy and movement instruction, assessment, and massage.
  8. Each session will be billed to include time spent discussing current symptoms, small intake, as well as time on table for treatment. This is imperative as this is information is used to aid during treatment.
  9. Package or session bundled are non-transferrable to anyone other than purchaser. I.e. family/friends may not share/split package or session bundle.
  10. Yoga classes require registration for class to reserve mat. First time yoga students will be required to fill out consent form. Private instruction includes initial assessment and consult.